Shipping Info

When we send you your test kits...

  • Antigen Test Orders placed before 12:00 will be shipped the same day on a tracked Royal Mail 48 service.

  • PCR and Blood Test Orders placed before 12:00 will be shipped the same day on a Tracked Royal Mail next business day service. 

  • Orders placed after 12:00 on Fridays will be dispatched on Monday.

  • Orders placed over the weekend will be dispatched on Monday.

  • We rely on our delivery partner, Royal Mail, to deliver your kits and for your PCR & Blood Test samples to be sent back to us.

  • Delivery date-specific orders are not currently accepted.​

  • Once your kits are dispatched, we have no direct control over delivery and cannot accept liability for delays.

  • We understand the frustration delays in delivery can cause and therefore we highly recommend you order test kits well in advance of when you need to take your sample.

When you send us your PCR test samples:

  • Royal Mail 24 hour Tracked return labels are included in all our PCR & Blood Test kits.

  • Royal Mail delivers your samples to us from Monday to Saturday and does not deliver on Sundays and Bank holidays.

  • Samples posted to on late Fridays, Saturdays and Sundays will reach us on Monday or Tuesday. 

Antigen tests:

Please DO NOT send us your used Antigen Test Cassettes. Instead, please upload the pictures here.

Results:

For Day 2 and Day 8 PCR Tests : We aim to return results usually within 24 hours of your samples reaching our labs.

For Day 5 PCR Tests and Fit to Fly PCR Tests : We aim to return results usually within 18-24 hours of your samples reaching our labs.